Today at Berkeley Lab

Facilities Rolls Out New Customer Service Process

As part of the Facilities Division’s efforts to improve safety and customer service, the group is launching a new customer service model to handle routine maintenance calls. This will create a more personal approach to managing work requests, with a planner scheduler contacting customers to better understand and address your needs. The result will be prompt dispatches of the right services for each work request. Employees are asked to be patient as this new service is enhanced over the coming months. For questions or suggestions, contact the Facilities Work Planning and Control group (x6300).